FAKRO, a Polish giant and global runner-up in the production of roof windows and attic stairs, is a company of impressive scale. Founded in 1991 in Nowy Sącz by Ryszard Florek, the FAKRO Group includes 11 manufacturing companies and 17 distribution companies, employing approximately 4,000 people. FAKRO products, known for their innovation—evidenced by the company ranking among the top ten applicants to the European Patent Office in 2023—are available in over 60 countries, with exports accounting for 70% of total sales. In such an environment, where innovation meets global distribution and complex production processes, effective audit management is not only a compliance matter but a strategic element for maintaining quality, safety, and continuous improvement.

This article examines how FAKRO implemented a modern solution—auditomat®, provided by 2KMM Sp. z o.o.—to streamline its audit processes. The case study highlights the key challenges the company faced before implementation and how auditomat® became the solution.

Challenges Before Implementing auditomat® at FAKRO

In a large and dynamically growing organization like FAKRO, managing audits involved several specific challenges that hindered optimization and efficient tracking of nonconformities. The company’s scale, product innovation, and global reach required a system capable of handling complex operations.

• Challenges due to distributed audit management: Coordinating audits across 11 manufacturing companies and 17 distribution companies in over 60 countries posed logistical and organizational difficulties.

“At FAKRO, with our scale of operations and presence in so many countries, managing audits was an organizational challenge. We needed a solution that would give us a centralized view and control.”
— Iwona Majoch, Head of Administration, FAKRO

• Challenges related to innovation and compliance: Constant introduction of innovative products (e.g., roof windows, attic stairs, INNOVIEW vertical windows) required a flexible audit system that could quickly adapt to new processes and technologies. Maintaining compliance with international quality and safety standards amid rapid product and market development was a process that clearly required improvement.

“auditomat® changed the way we work. Now all audit data is in one place, accessible in real time from any device. This not only saves time for our auditors but also provides greater transparency and faster response across the FAKRO Group.”
— Iwona Majoch, Head of Administration, FAKRO

Solutions Provided by auditomat®

To address these challenges and implement a modern, effective audit management tool, FAKRO adopted auditomat®, provided by 2KMM Sp. z o.o. This move transformed previous processes into an automated and integrated system. The implementation of auditomat® significantly improved FAKRO’s audit processes, delivering measurable benefits in efficiency, transparency, and control.

• Centralization and global data accessibility: All audits, reports, nonconformities, and corrective actions are now centralized in a single system, eliminating the need to search through dispersed files and documents across multiple locations. Authorized personnel have immediate real-time access from a computer, tablet, or mobile phone, streamlining internal communication and accelerating key decision-making.
• Efficiency and time savings: Automation of audit processes has significantly reduced the time required for execution and processing, allowing for more audits and deeper analyses.
• Improved quality and control: auditomat® enables precise tracking of nonconformities, assigning responsibility, and setting deadlines for corrective actions. Automated reporting provides up-to-date management data, giving FAKRO leadership better oversight of all audit activities and supporting proactive risk management.

“Thanks to auditomat®, management now has much better insight into audit processes. We see real improvements in enforcing corrective actions and identifying areas for improvement.”
— Iwona Majoch, Head of Administration, FAKRO

• Streamlined auditor workflow: Auditors can perform audits immediately in the field, attach photos and data directly from mobile devices, simplifying documentation and speeding up the process. The intuitive system interface allows auditors to quickly learn its use, often without extensive training, which accelerates adoption in a large organization.
• Positive impact on management and innovation: FAKRO’s leadership now has constant access and visibility over the implementation of nonconformities across the Group. Better visibility supports a culture of continuous improvement, enabling faster responses to challenges and process optimization.

Conclusion

The implementation of auditomat® at FAKRO is an inspiring example of how strategic investment in modern technologies can revolutionize audit management in a global, innovative organization. Automation through a solution like auditomat® allowed FAKRO not only to meet the challenges of large-scale operations and a distributed structure but also to significantly improve operations and increase transparency.

FAKRO’s experience clearly shows that digitizing audit processes is a key success factor for companies with a global reach and high standards of innovation.

If your company, like FAKRO, faces challenges in managing audits in a complex or distributed structure, and you are looking for an effective tool to automate, streamline, and increase transparency in your audit processes, contact us.

Discover how auditomat® can help your organization achieve similar benefits. Visit the auditomat® website or write to us to schedule a demonstration and begin your audit management transformation today.