ASSA ABLOY Mercor Doors is part of the global ASSA ABLOY Group, which has three production plants and three offices in Poland. The main factory in Dobrzeń Wielki produces over 4,000 steel and aluminum doors per month, including fire-rated models. The plant near Poznań specializes in gates, smoke curtains, and fire-rated door systems, while the factory near Warsaw focuses on specialized and anti-burglary products. The offices in Tychy, Gdańsk, and Warsaw are responsible for service, sales, implementation, and R&D.

Solution

The implementation of auditomat® at ASSA ABLOY Mercor Doors has delivered significant benefits, fully centralizing and digitizing audit data. This has streamlined reporting and ensured instant access to critical information. Real-time visibility into audit status has heightened process owner awareness, while the ability to conduct audits and document non-compliances directly from a smartphone has saved valuable time. The overall quality of audits has improved, with all data consolidated in a single location, leaving a positive impression on certification bodies and reducing the number of non-compliances. ASSA ABLOY’s experience demonstrates that digitizing audit processes is essential for operational efficiency and maintaining high standards across global operations.

The audit process at ASSA ABLOY Mercor Doors was previously inefficient and wasteful. Auditors had to take photos with their phones, send them, and manually create descriptions and action plans. This approach was time-consuming, increased the risk of errors, and caused unnecessary consumption of resources. The lack of a centralized system limited accountability and transparency. It was difficult to track the status of corrective actions and enforce the responsibility of process owners, which hindered effective quality management.

“With so many processes, locations, and certification requirements, I can't imagine working with action plans in different formats and locations—it leads to errors and lack of oversight. Thanks to Auditomat, we have everything in one consistent system,” he concludes.

A system to support the conduct of audits, quality control and nonconformities management

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